QUICK LINKS:
Rooms & Housekeeping
Bookings & Conditions
Check In & Departure
Guest Services
Location
Resort Facilities
Getting Around
Tours & Activities
Rooms & Housekeeping
What is our star rating and quality of accommodation and service?
We are a 4.5 star self-rated property and being a condominium (strata-unit) complex. As such, rooms of the same configuration may have slight differences in layout, style, and furnishings. We do not have room service, porters or car parking attendants and our reception is not open 24 hours per day.
Are linen and towels provided?
All linen is provided in the apartments, and all of our apartments come fully equipped with laundry facilities for your use during your stay. Should you require extra linen or amenities during your stay, we can arrange this for an additional charge.
Pool towels are supplied in your room on arrival, free of charge.
Can I have my apartment serviced daily like a hotel?
Our apartments are not serviced daily as we are self-contained apartments, bookings of 8 nights or more receive a mid-stay service. If staying 7 nights or less a complimentary towel change is included if required (on request). We do not offer daily servicing.
Do the apartments have air-conditioning?
All of our apartments have air conditioning and ceiling fans throughout.
Do you have cots/highchairs available to hire?
Yes, we do, cot hire prices are,
– $15 per night.
Our highchair hire prices are,
– $20 per stay.
Our stroller hire prices are,
-$20 per stay.
Please be sure to notify our staff of your requirements at the time of making your booking.
Can I smoke in the room?
All apartments and guest areas are non-smoking, including vapes, cigarettes, e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Management reserves the right to breach for smoke nuisance.
Does the resort supply amenities?
As we are self-contained apartments, a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished during the stay.
Bookings & Conditions
What are the “Booking Terms and Conditions” ?
If you click here, you will be redirected to our terms and conditions.
Is a reservation deposit needed?
No deposit is required for your reservation.
Do you require a bond or security deposit?
Your card details will be securely held on file for the duration of your stay for security purposes.
What payment methods do you accept?
We accept Mastercard & Visa payments.
Are there any security requirements upon check in?
We will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
Do you allow pets?
No animals of any kind are permitted in the complex without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.
As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex, subject to prior approval by management and Body Corporate. Proof of registration will be requested.
There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.
Can I have a party?
Parties/functions are not permitted at Verandahs Port Douglas and all family celebrations must cease by 10pm.
If there is any breach of this policy, an excess cleaning fee will be applied.
Check In & Departure
What is the Check-In Time? Can I have an early check in?
Check-in time is at 2pm. As rooms need to be cleaned after guest departure, rooms cannot be guaranteed until this time.
Some days we can arrange an early check-in by rearranging the cleaning schedule or allocation of another room, but an administration fee will apply. If you arrive early, you are welcome to store your luggage and use the property facilities at no additional charge.
What is the Check-Out Time? Can I have an late check out?
Check-out time is 10.00am.
All late check-out requests must be pre-arranged and approved with reception, as they are based on availability. Please note that this has an additional fee.
What are the Reception hours?
Monday – Saturday: 9.00am – 4:00pm
Sunday: 9:00am – 3:00pm
*Public Holidays hours may vary
What if I am arriving late and outside of reception hours?
If you are arriving outside of reception hours, please contact Reception at least 24 hours prior to arrival.
Guest Services
Is the accommodation suitable for families?
Yes, Verandahs Port Douglas is perfect for families. Our spacious self-contained apartments offer the comfort of home with fully equipped kitchens, laundry facilities, and separate living areas.
With a choice of 1 and 2 Bedroom Apartments, there’s plenty of room for everyone.
What's the maximum number of guests per apartment?
As per Queensland Fire Regulations:
- One Bedroom Apartment – 2 persons
- Two Bedroom Apartment – 5 persons
Children aged 0-2 are included in the price if using existing bedding. Please note we do have cots available to hire for an additional charge. Children aged 3 years+ are at adult rates.
Can I leave my luggage?
Yes, we do have a luggage room available so that you can leave your bags on arrival or departure.
Is there maintenance at the resort?
Please see our maintenance page for current details on any ongoing and upcoming maintenance.
What extras can I add to my stay?
We have a range of optional extras available to make your stay more convenient.
Stroller Hire – $20 per stay
High Chair – $20 per stay
Cot Hire – $15 per room per day
All extras can be added to your booking prior to arrival and are subject to availability.
Location
Where are you located?
Verandahs Port Douglas is ideally located in the heart of Port Douglas, just steps from the patrolled beach and the main street – Macrossan Street.
We are located:
- 5 minute walk to Four Mile Beach
- 4 minute walk to Port Douglas Surf Club Bar & Bistro
- 8 minute walk to Crystalbrook Superyacht Marina
- 24 minute walk to Flagstaff Hill
- 5 minute walk to Macrossan Street
- 60-90 minute drive to Cairns Airport
- 50 minute drive to Palm Cove
Are there supermarkets nearby?
Yes! Verandahs Port Douglas is conveniently located just 450 metres from Coles, making it easy to stock up on groceries during your stay.
Facilities
Do you have wi-fi?
Yes, all apartments have access to free, unlimited wi-fi. The login details are provided in the printed compendium on your apartment’s coffee table.
Is parking available, and is it free?
Yes, one secure undercover parking space is available to guests per apartment free of charge. Please note we do have a height restriction of 2.1m at the entry point into the car park.
Do you have a pool and is it heated?
Yes, Verandahs Port Douglas has 1 saltwater pool with waterfall heated during winter for year-round enjoyment.
Do you have a BBQ area?
Yes, there is an undercover BBQ and entertainment area available for guest use.
Are lifts available?
No, we don’t have a lift. The building is a 3 storey walk up – there are steps to the building and stairs to the First and Second Levels. If you have difficulties with stairs please let us know and we can try & allocate you a lower level apartment.
Do you have charging for electric vehicles?
No, unfortunately we do not have facilities for charging electric vehicles.
Getting Around
What's the nearest airport and how do I get there?
The nearest airport is Cairns Airport, approximately a 60-90 minute drive from Verandahs Port Douglas. You can reach us by shuttle, or car hire for a convenient and easy journey to the resort.
Are airport transfers available?
Yes, please talk to our staff prior to arrival to arrange shuttle transfers.
Tours & Activities
Which activities are there to do in Port Douglas?
A great range of activities in Tropical North Queensland are located on our Attractions page.
For more information, please refer to this page.
How can I book tickets for an activity or tour?
We will gladly book your ticket for any attraction, tour, adventure, transfer, or entertainment – and we will help you plan your stay so you can get the most from your Port Douglas stay.
Is it safe to swim at the beach?
Four Mile Beach is generally safe for swimming, with patrolled areas during peak times.
Always swim between the flags and follow local safety signs. Keep an eye on weaker swimmers, be aware of tides and surf conditions, and remember that crocodiles and marine stingers can be present in the region, so take care and stay informed.
For the most up-to-date information, view a live report on the beach status here.
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