Booking Terms & Conditions

Terms & Conditions

When you book with us, the following terms & conditions apply:

1. Age

You must be at least 18 years of age to make a booking of any accommodation. There must be an accompanying adult staying per apartment if all guests are under the age of 18.

2. Changes to Bookings

If you want to change any details of your booking, you must contact our reservations during office hours or email. We will do our best to assist you, but cannot guarantee that changes can be made. For booking cancellations please refer to our cancellation policy.

3. Arrivals & Departures

Check in is from 2.00 pm & check out is by 10.00 am. Requests outside these times may incur fees.

4. Requirements Upon Check-In

You will be required to provide a credit card imprint at check-in to cover incidental charges (credit card must be valid and belong to the person who is registering). The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.

5. Non Smoking

Verandahs is a non-smoking building and we ask that you refrain from smoking within the property grounds. Evidence of smoking in rooms will incur a cleaning fee payable by the guest.

6. Mid-Week Service

A mid-week service is provided for bookings of 8 nights or more.

7. Copyright

Images and content on the website may not be copied, saved or used in any format unless written permission is granted.

8. Force Majeure

We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Verandahs or Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.

Cancellation Policy

Cancellations are to be advised in writing (email).

Our standard rates allows for free cancellation up to 7 days before arrival.

If cancelling within 7 days of arrival, 100% of the total booking will be charged.

NOTE: This does not apply to special rates and offers (e.g. free night offer, Carnivale special, etc) whereby full payment is required at the time of booking and cancellations, amendments or changes are not permitted for any reason.

Payment Policy

  • For standard rate bookings, no deposit will be charged at the time of booking. (NB: For special rates full payment may be payable at time of booking).
  • The total balance is due and payable and will be charged 7 days prior to arrival.
  • Payment of accommodation or sundry accounts can be made in cash, VisaCard, MasterCard, or Amex.**NB AMEX (2% surcharge applies)
  • While in residence, a room account for tours, telephone calls, transfers etc will be held until the end of your stay. A pre-authority (swipe) of your credit card will be required as security.

No Show Policy

  • In the event of a no-show, 100% of the reservation will be charged & payable.